Authors: Katarzyna Kałużny, Global Leader in Operations & Enabling Functions, Executive MBA Capt. Ajesh Sharma, Global Security Strategist & Leader, Founder of Helix Security Advisors Tailgating. Holding doors. Smiling strangers.And how social norms override policy almost instantly. Introduction Modern organizations take pride in being polite, open, and trusting.. We design workplaces to reduce friction. We encourage friendliness. We avoid confrontation. A